Welcome to HOUSEHOLD APPLIANCES LLC. We are committed to providing you with high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.
I. Return Request Period
You may request a return or refund within 30 days from the date you receive your item(s). Requests submitted after this period may not be accepted.
II. Product Condition Classification
To ensure a fair and reasonable return process, we classify products based on their condition:
(1) Unopened & Unused Items
Refers to items that remain in their original packaging with seals intact—never opened or used.
Processing:
Eligible for a full refund.
The customer is responsible for return shipping costs (unless the return is due to a product defect).
(2) Opened but Unused Items
Refers to items that have been opened but not actually used, and remain in a condition suitable for resale.
Includes: Packaging opened, or powered on for testing purposes but not used for an extended period.
Processing:
Eligible for a refund or exchange.
A restocking/depreciation fee (a percentage of the item’s value) may apply.
The customer is responsible for return shipping costs (unless the return is due to a product defect).
(3) Used Items
Refers to items that have been used or show signs of use (e.g., wear and tear, water stains, odors, etc.).
Processing:
Generally, returns based on a “change of mind” (no-fault returns) are not accepted.
If the item is defective, we may offer repair, replacement, or a partial refund.
Relevant supporting evidence (photos/videos) must be provided.
(4) Defective Items or Shipping Errors
Includes: Product damage, functional defects, incorrect items shipped, etc.
Processing:
Eligible for a full refund or a free replacement.
We will cover the return shipping costs.
III. Non-Returnable Items
The following situations may not be eligible for a return:
Damage caused by human error or improper use.
Items that show obvious signs of use or wear and tear.
Requests submitted after the return period has expired.
IV. Return Process
Contact us via email to submit a return request.
Provide your order number and a description of the issue (attaching photos is recommended).
Once your request has been reviewed and approved, we will provide you with return confirmation details.
Follow the provided instructions to ship the item back to the designated address.
Items returned directly without prior authorization may not be accepted.
V. Return Address
Please ship eligible return items to the following address:
Company Name: HOUSEHOLD APPLIANCES LLC
Return Address: 343 BIXBY WAY, UPLAND, CA 91786
VI. Refund Information
Once we have received and inspected the returned item(s), we will process your refund request.
Refunds will be issued to the original payment method used for the purchase.
Processing typically takes 5–10 business days (depending on your financial institution).
VII. Shipping Costs
If the return is due to a quality defect or an error on our part (e.g., shipping the wrong item), we will cover the return shipping costs.
If the return is due to personal reasons (e.g., you simply do not like the item or it does not fit), the customer is responsible for the return shipping costs.
VIII. Exchange Policy
If you wish to exchange an item, please initiate a return for the original item first, and then place a new order for the item you wish to purchase. This ensures the most efficient processing of your request.
IX. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
Company Name: HOUSEHOLD APPLIANCES LLC
Company Address: 343 BIXBY WAY, UPLAND, CA 91786
Email: gabriel@householdappliancesllc.org
Thank you for your support and trust in HOUSEHOLD APPLIANCES LLC.
We remain committed to providing you with reliable products and attentive after-sales service.